Support - Help & Resources
The Support module provides direct access to help resources, technical assistance, and real-time support from the LeadNest team.
Overview
We are here to help you succeed. The Support module integrates our extensive documentation, knowledge base, and ticketing system into a single workspace, ensuring you get the answers you need quickly.
We're Here for You
Whether you have a technical question or need help with a campaign, our support team is available via ticket, chat, and email.
Quickstart Guide
1 Access Support
In the main sidebar, click Support to open the help center.
2 Create a Support Ticket
- Click New Ticket.
- Select your issue type and severity level.
- Provide as much detail as possible to help our team resolve your issue faster.
3 Use Live Chat
- Open the Chat Widget in the bottom corner.
- Connect with a live agent for real-time assistance with urgent queries.
4 Browse Knowledge Base
- Select Help Articles.
- Search our database of step-by-step solutions and frequently asked questions.
Best Practices
- Search First: Always search the documentation and knowledge base before raising a ticket—most common questions are already answered.
- Provide Context: When opening a ticket, include relevant logs, screenshots, and steps to reproduce the issue for a faster resolution.
- Priority Accuracy: Use severity levels (Low, Medium, High, Critical) correctly to help our team prioritize urgent issues.
Next Steps
- Subscribe to System Status alerts to stay informed about platform maintenance.
- Integrate support notifications with your **Slack** or **Email** for real-time updates on your tickets.
- Review your ticket history periodically to identify and resolve recurring issues in your workflows.
Coming Soon Features
We're constantly working on new features to help you scale your communications. Here's what's currently in development:
AI Lead Scoring
Predictive Optimization
Multi-language Bots
Expanded CRM Sync
Need Help Getting Started?
Book a personalized demo with our team and discover how LeadNest can transform your communication strategy.